What will you be doing? Our client, Nuffield Health Wellbeing (www.nuffieldproactivehealth.com)* is a leading expert in the provision of employee health, vitality and wellness services, working with many of the UK's major corporations and over 100,000 employees annually. We are committed in providing exceptional levels of customer service, and as a Booking Co-ordinator you are at the beginning of the customers experience of Nuffield Proactive Health and will be responsible for representing and delivering the brand of our client. With a wealth of knowledge gained through continual training, coaching and development, you will be talking to customers and persuading them to take their health seriously. By promoting the benefits of Nuffield's Health and Wellbeing Assessments, you will be encouraging customers to take time out of their busy lives and committing to spend half a day having an assessment. Your main responsibility as a Booking Co-ordinator will be to make bookings for Health and Wellbeing Assessments from our customers. Handling both inbound and outbound calls, you will be required to take detailed personal information and advise our customers of the products that we provide, so a warm, professional and empathic nature is a must. You will be responsible for managing individual Nuffield hospital diaries. This will involve monitoring capacity and working as part of a team tasked with maximising bookings to fill available appointments in order to drive and increase our revenue. Our Booking Co-ordinators are passionate about the products and services they provide to all our customers. We know that the Nuffield Health Wellbeing brand is worth getting excited about, and believe that "first impressions are lasting impressions". Previous Booking Co-ordinators have gone on to become Team Leaders, Operation Managers, Account Managers and Account Executives. This is a great role to introduce yourself to Tennyson and prove your drive and responsibility. *Top tip: If you really want to impress us make sure you visit our clients website as well as ours. What will you receive? • Starting salary of £15,000 with opportunity to earn an additional £1,000 in commission • 22 days holiday (plus 1 additional day for each years service up to a maximum of 25) • Focus on coaching and development • Reward culture (incentives and prizes) • Free Parking • Childcare Vouchers • Stakeholder pension scheme • Active social forum What experiences can you bring to us? Successful candidates will be able to demonstrate the following: • Customer Service experience • Ability to learn new applications and processes • Administration experience • Good working knowledge of Microsoft Word, Excel • Fast and accurate data entry skills • High level of confidence using the telephone • Experience of working to targets What competencies should you have? • You have a positive outlook and relish a change-oriented environment. • Focused and Organised - You enjoy a structured environment and have clear ways of organising your workload. • Responsible and Driven - You take ownership for situations and demonstrate integrity. You're driven to achieve goals. • Empathic and Influential - An active listener, you're capable of changing your communication style to fit your audience. • Resilient - You're capable of taking rejection and continuing to focus on the positives and opportunities. • Strategic Thinking - Creative and innovative, you're great at seeing what's coming down the line and are happy thinking over a long time-frame. • Service - You understand that the customer is front of mind. Excited by exceeding the customer's expectations every time. Invigorated by customer interaction. • Relator - You enjoy building long-term relationships with customers. You are likely to deliberately encourage a deepening of the relationship and want to understand the feelings, goals, fears and dreams of others. Who is Tennyson? Tennyson is a private limited company, majority owned by the Summit Group PLC. Founded in 1998 our business has evolved in order to bring new value to our clients. To achieve this we need a combination of creativity and process discipline. Therefore we seek to recruit and develop staff with high competence in both respects. Tennyson is a great team of people who work hard and play hard. We're a talented, diverse group who strive to be the best that we possibly can. We help our clients to deliver change and therefore life at Tennyson can be pretty fast moving. It's important that people who join us are flexible and entrepreneurial in spirit. We thrive on making things happen and doing things differently but we focus on what will give the best result for our client. Reward and recognition are a big part of our culture and we regularly get together to celebrate our successes and "wins." What does Tennyson do? We specialise in finding innovative and challenging solutions for our clients. Essentially, we're an outsourced sales specialist, capable of responding to the market much more nimbly than our clients. Our clients describe us as a sales engine. We help them to sell more and we can lower their sales costs. We do this by providing bespoke sales and account management teams who typically operate under our client's brands. These teams can be desk or field based. We commit to risk and reward contracts and have a strong track record of increasing our clients' profitability. But that's not all. We also have an exceptionally strong customer service ethos and are able to provide a unique environment and solution to clients who require "ambassadors" to promote their products, services and brand. To learn more about our company, please visit: www.tennyson.uk.com How to apply If you would like to take this further, follow the guidelines we have set out on this page. Please do follow them, otherwise we can't get back in touch. Whilst working at Tennyson is informal and enjoyable, we do take the people side of things very seriously. We ask everyone to write us a typed letter to send in along with their full CV. Please keep the letter to 1 page only. It should briefly cover the following four topics: • Your reasons for wanting to work at Tennyson and the role in question - why this job, and why is Tennyson right for you? • We admire people who create change and leave things better than they find them, so briefly tell us about a situation in your work or personal life where you took the initiative and made something happen. • Tell us about a problem you solved recently. What was the issue and what was your solution? We're looking for people that take on challenges and sort them out. Again, this could be from your work or personal life. • When it comes to work and your career - what are you passionate about? You should also send your most up to date CV, making sure you put details of your previous work experience as well as information about exams and grades. Please note that your CV should not be longer than 2 pages. Once you're ready, send your application via this website. Please note that we can't respond unless you take the time to write us a letter as outlined above.