Experienced Retail Customer Service Manager (Maternity Cover)

For approximately 12 months

Reporting to: The Directors

Main Responsibilities: will include,


• To be the main point of contact for customer service staff to ensure the smooth running of the department.

• To produce weekly/monthly reports associated with Customer Service issues, to attend weekly / monthly management project meetings. To liaise with relevant departments within the company to ensure all issues are resolved

• To be the first point of contact for any customer services issues, for both customers and other departments.

• To respond to incoming calls and customer service issues and resolve as appropriate, by telephone and letter.

• To use the computer system to process replacement orders, assist with customer enquiries and give out requested information.

• To update in house system keeping record of correspondence and outcome of customers issues.

• To use e-mail system to communicate with all parts of the Company, customers and suppliers.

• To attend training courses/sessions as and when required.

Skills
• Ability to work under pressure
• To work as a team and individually the ability to use own initiative
• Must be a strong character
• Good communication skills
• Computer literate – Microsoft Excel / Word / Outlook / Great Plains