Summary
The Care Centre Operative supports the effective daily operations of the Care Centre by
ensuring accurate order processing, maintaining inventory, and contributing to a safe,
efficient, and customer‑focused environment. The role requires strong organisational skills,
attention to detail, and a commitment to providing high‑quality service to internal and
external stakeholders.

Responsibilities
• Deliver high‑quality customer service through clear, professional communication.
• Contribute to a well‑organised, safe, and positive working environment.
• Pick, check, pack, and dispatch customer orders with accuracy and efficiency.
• Monitor stock levels, replenish shelves, and manage inventory‑related tasks.
• Receive, verify, and record deliveries.
• Participate in quarterly stock checks and stock control activities.
• Maintain high standards of housekeeping across the Care Centre.
• Collaborate effectively with Customer Service and other internal teams.
• Support achievement of Care Centre KPIs and continuous improvement initiatives.
• Perform duties independently when required, including lone‑working situations.
• Assist with additional tasks or projects as assigned by leadership.
• Hand cutting of personalised pouches

Essential Functions of the Role
• Ensuring accurate and timely processing of customer orders.
• Maintaining inventory records, stock accuracy, and supply availability.
• Upholding safety, cleanliness, and operational standards within the Care Centre.
• Communicating effectively with colleagues and departments to resolve issues.
• Operating independently when required and demonstrating sound judgement.
• Supporting operational performance targets and continuous improvement.

Education and Work Requirements
• No formal education requirements specified.
• Ability to use computer systems and basic technology tools.
• Strong communication, organisation, and time‑management skills.
• High attention to detail and the ability to work effectively under pressure.

Education and Work Preferences
• Previous experience in a warehouse, logistics, or order‑processing environment is
desirable but not required.
• Experience working in a customer‑focused, service‑driven organisation is beneficial.
• Ability to work independently and collaboratively in a fast‑paced setting.

What we offer 

• Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)  
• 5% employer pension contribution   
• Salary Sacrifice  
• Private healthcare options including for family members    
• Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools    
• 25 days holiday plus bank holidays, with the option to buy and sell extra days   
• 1 "Me Day" and 1 paid Volunteer Day every year   
• Support for families, including enhanced family- friendly policies    
• Employee Assistance Programme for everyday support   
• Refer a friend scheme if you bring great people into the team