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Customer Service Specialist FTC

£19,500 per annum plus bonus
Fixed Term
Full Time  - 37.5 hours

Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.

We are currently looking for a Client Engagement Advisor, working on a full time basis, Monday to Friday 08:45am – 17:15pm. A bonus scheme applies to this role; paid quarterly. This role is on a 12 month fixed term contract basis. 

The successful individual will be driven by a passion for exceeding customer expectations, providing first-class customer service, and working to targets. You will be responsible for performing a wide range of outbound client service activities to grow and enhance our client database. This includes maximising client retention, welcoming and winning back clients, promoting our range of services, and driving client satisfaction.

Previous experience of working in a high-volume customer service environment is essential, as well as a proven sales record and call handling skills. You will enjoy varied, and challenging work with the support of a vibrant team environment.

As well as priding ourselves on the commitment we provide to our clients, at Fittleworth we also recognise the commitment to our employees in providing an engaging and rewarding working environment. As such, we offer a competitive salary with annual review, private healthcare, life insurance cover, a highly competitive pension scheme, 25 days holiday (plus statutory Bank Holidays), access to our bespoke reward and discount platform, access to our Employee Assistance Programme, and access to our award-winning culture of going the extra-mile.

Any personal information you share with us will be treated in line with our company Privacy Notice, available via legal notices on our website. Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.