Golf Operations Assistant (Fixed Term Contract)

Goodwood is a quintessentially English estate, set in 12,000 acres of rolling West Sussex countryside. Rooted in our heritage, we deliver extraordinary and engaging experiences in modern and authentic ways. But what really sets us apart is our people. It is their passion, enthusiasm and belief in the many things we do that makes Goodwood the unique place it is.

Passionate People

It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like Goodwood. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for Goodwood to be ‘the home of exceptional experiences’.

Our Values

The Real Thing Derring-Do Obsession for Perfection Sheer Love of Life

Always inspired by Goodwood’s heritage

Daring to surprise and delight

Striving to do things even better

Sharing our infectious enthusiasm

Purpose of the role

To assist with the daily running of the Golf Operation within our fast-paced, multi-course venue ensuring all operational and customer service standards exceed those expected at Goodwood at all times. You will have a key role in assisting customers through every stage of their customer journey, ultimately playing your part in helping Golf At Goodwood achieve its goal of being a member led, vibrant, feel good club.

Key responsibilities

To provide excellent customer service to all members and guests, dealing with their requests and enquiries in a timely and professional manner and anticipating their needs where possible through proactive activity;
To promote and upsell appropriate services and products to all members and guests;
Build strong rapport with members and guests through consistent and professional customer engagement;
Maintain a full knowledge of the Club membership systems, including unique selling points;
Maintain the smooth and pro-active running of the daily golf operation, completing daily checklists and ensuring minimum disruption to golfers, from pace of play management of both golf courses to maintaining facility and customer service standards across all operational areas such as driving ranges, hire services and golf reception;
Understand and assist with the procedures and delivery of events, including large corporate golf days, societies and our own exciting members’ diary;
Assisting with golf reception duties, including the check-in process, retail operations and being responsible for daily cash handling, ensuring all transactions are processed correctly and end of day cash ups balance;
As and when required, perform club and equipment repairs such as re-spike and re-gripping services;
To assist with daily golf administration tasks.
Any other duties that may be reasonably requested in order to ensure satisfactory performance within the role and the wider team.

Qualities you will possess

Positive and friendly with a “can do attitude”
Passion for what you do
Professionalism
Determination to get things done
Someone who shows initiative and has a proactive approach to work
Attention to detail
Ability to prioritise and organise
Take responsibility for yourself
Confident in making decisions
Enjoy working in a team
Excellent communicator
Enjoys a challenge
Outgoing with a sense of fun!

What do you need to be successful?

Ability to anticipate guest needs and respond appropriately to customer queries in order to meet and exceed their expectations;
Capability to manage your time effectively and prioritise your workload
A passion & understanding of golf is essential
Knowledge and understanding of the services provided by Golf At Goodwood would be advantageous.
Previous experience of working within a team and in a customer service environment would be highly desirable.
Previous experience of working within the golf industry would be beneficial
Driving licence and reliable transport is essential due to the rural location of Goodwood