We are looking for enthusiastic Front of House Assistants to join our vibrant team! Are you a people person with a flair for customer service? Do you thrive in a dynamic, creative environment? If you're ready to welcome visitors with a smile, support outstanding experiences, and be part of a team that values diversity and accessibility, we want to hear from you!

Embrace the opportunity to make every visit special in a role that's as flexible as it is rewarding. Join us in making theatre magic - apply to be a part of CFT's Front of House team today!

What you’ll be doing

Customer Experience

• Embrace and deliver the mission, vision, and values of CFT
• Be the first point of contact for those attending performances
• Offer a warm welcome and provide exceptional service to visitors
• Provide information, scan tickets on entry doors, and assist with seating
• Give assistance to visitors with disabilities as required
• Resolve any queries where possible and refer to Duty Manager as needed
• Receive feedback and compliments and share as appropriate
• Ensure all public areas are well-presented and carry out tidying and cleaning duties, including post-show litter picking

Sales

• Proactively and enthusiastically sell programmes, ice creams, sweets, and merchandise
• Operate an EPOS (Electronic Point of Sale) system on a till or handheld device
• Be responsible for balancing cash floats and cashing up takings

Health & Safety

• Ensure that all public spaces are safe and secure for visitors and staff
• Carry out the evacuation of the public in the event of an emergency in a calm and confident manner
• Ensure that any illness or accidents involving the public are dealt with efficiently and reported accordingly
• Deal with potential audience disruption during a performance
• Carry out bag checks as required

What we’re looking for

• Commitment to excellent customer service with a positive, proactive approach
• Strong communication and interpersonal skills
• Capacity to remain composed under pressure and solve problems independently
• Team player with flexibility and multitasking abilities
• Numerical and technological proficiency, including EPOS and ticket scanners
• Integrity, diplomacy, and patience
• Openness to change and an interest in theatre or the arts
• Dedication to making theatre accessible to everyone
• Availability for weekday, evening, and weekend shifts

• Please view the CFT Recruitment Pack June23 document (opens in a pop up)
• Please view the 2402 Front of House Assistant JD document (opens in a pop up)