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Customer Service Advisor

Salary
£22,000 per annum
Location
Littlehampton
Contract
Permanent
Hours
Full Time - 37.5 hours Monday to Friday 08:45am – 17:15pm (plus occasional shifts - range from 8:00am to 6:00pm).

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Purpose of the Role:
The Customer Service Advisor will be responsible for providing a high level of customer service to clients and healthcare professionals in the day-to-day management of customer service daily workflow. 
The Customer Service Advisor will report to the Customer Service Team Leader and be part of the Customer Service Team.


Key responsibilities:

  • Manage inbound and outbound calls and e-mails for clients and healthcare professionals
  • Sort and process incoming prescriptions and the management of EPS to create and complete client orders
  • Maintain external communication from clients and healthcare professionals for example, Web Orders, My Pen and Caring
  • Place outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders
  • Register new clients to Fittleworth
  • Process sample orders
  • Update client cutting templates as needed
  • Track missing parcels as needed, and manage returns / collections
  • Log complaints as received, and request support of the Team Leader to manage complex queries
  • Offer support and advice to fellow team members
  • Work towards objectives in order to achieve set department KPI’s an personal development objectives
  • Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy
  • Continually look for, and suggest, ways we can improve the service we provide to Health Care professionals and our mutual clients
  • Actively promote Fittleworth to internal and external customers demonstrating the Values at all times
  • Advocate and adhere to all Health and Safety policies and lead by example
  • Adhering to all company policies and procedures and demonstrating positive behaviours
  • Any other reasonable duties as requested by your supervisor, the Department Manger or Director or the Company Director Team in their absence

Skills:
  • Excellent customer service skills
  • Excellent telephone manner
  • Self-motivated with the determination to succeed
  • The ability to multi-task in a high-volume environment
  • Proactively collaborate with others
  • Organised and good at managing priorities
  • Positive energy
  • Clear and concise communicator with effective questioning skills and active listening skills
  • Team player
  • The ability to communicate to customers across a variety of platforms
  • Passion and desire for providing exceptional customer service and going the “extra mile”
  • Show compassion and empathy
  • Operate in an ethical manner

Requirements: 
  • Previous experience of working in high-volume customer experience environment.
  • Previous telephone experience desirable
  • Computer literate with a working knowledge of MS Word, Excel, PowerPoint, and Outlook. 


What we offer you:

  • A purpose driven culture of people driven to making a difference in people’s lives!
  • Life cover from commencement at x10 your annual salary
  • Day 1 an auto-enrolment pension scheme offering 2% employee contribution / 6% Company contribution
  • Full pension scheme offering 3% employee contribution and a Company contribution of 8.5%
  • Private Healthcare with the option to add family members at an additional cost
  • Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks including; discounts across major retailers and access to an online Wellbeing Centre!
  • Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories
  • An Employee Assistance Programme offering a broad range of services including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more
  • 25 days annual leave + statutory bank holidays
  • 1 day’s paid leave for volunteering each year
  • 1 “Me Day” per year

All of the above are subject to eligibility in line with further scheme details


 

 





This ad has expired but this job from Fittleworth is still open for applications

Jobs in these similar sectors might interest you..


You can start a new job search here