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Location: Negotiable within Central & South Sussex Citizens Advice Offices
Hours: 12 per week
Salary: £18,000 FTE (£5,387 actual)
Contract Type: 12 Months Fixed Term
If you want to be part of a team committed to making a difference, Central and South Sussex Citizens Advice are ideally looking for an experienced Adviser/Assessor to develop the skills and knowledge to be an effective and competent Advice Supervisor. You will need to develop skills in all advice areas to manage and motivate volunteers in the advice team whilst ensuring we deliver a high quality first class service. You would need to be able to utilise all advice channels, providing support and coaching individuals, implementing quality controls effectively, including providing feedback and achieving business goals and objectives as part of a team.
The Charity: Central and South Sussex Citizens Advice (CASSCA) is a registered charity and part of the national Citizens Advice Network. We operate with the twin aims of the Citizens Advice service; providing advice people need for the problems they face and working to improve the policies and practices that affect people’s lives. The service we provide is free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
CASSCA delivers a range of advice services, funded by local and national contracts. It works in partnership with a range of stakeholders (including the local authority, Macmillan, Shelter, the Probation Service and various Housing Associations)
Benefits:
The Candidate
Citizens Advice experience is not a requirement for this post although an understanding of the service and relevant advice experience is desirable.
Closing date: Noon on Wednesday 18th October 2017
Interviews: Friday 20th October 2017
Please note this is not a WSCC post, it is being advertised on behalf of our partner organisation. Please only apply on the partner's direct website as we are unable to accept applications via the WSCC website.
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