Location:              Negotiable within Central & South Sussex Citizens Advice Offices

Hours:                  12 per week

Salary:                  £18,000 FTE (£5,387 actual)

Contract Type:     12 Months Fixed Term

If you want to be part of a team committed to making a difference, Central and South Sussex Citizens Advice are ideally looking for an experienced Adviser/Assessor to develop the skills and knowledge to be an effective and competent Advice Supervisor. You will need to develop skills in all advice areas to manage and motivate volunteers in the advice team whilst ensuring we deliver a high quality first class service. You would need to be able to utilise all advice channels, providing support and coaching individuals, implementing quality controls effectively, including providing feedback and achieving business goals and objectives as part of a team.

The Charity: Central and South Sussex Citizens Advice (CASSCA) is a registered charity and part of the national Citizens Advice Network. We operate with the twin aims of the Citizens Advice service; providing advice people need for the problems they face and working to improve the policies and practices that affect people’s lives.  The service we provide is free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  We value diversity, promote equality and challenge discrimination.

CASSCA delivers a range of advice services, funded by local and national contracts. It works in partnership with a range of stakeholders (including the local authority, Macmillan, Shelter, the Probation Service and various Housing Associations)

Benefits:

• 23 days annual holiday + bank holidays (pro-rata for part time hours)
• Company Sick Pay
• Company pension scheme
• Flexible employer sensitive to the needs of today’s workforce
• Commitment to continued professional development
• Working for a locally focused charity dedicated to assisting and empowering the community, and helping influence changes to government policy

The Candidate

• Recent and ongoing experience of advice work
• Understanding of the need to evaluate advice sessions to meet high quality standards and take appropriate actions
• Experience of working with volunteers
• Demonstrable desire for development within an advice service
• Ability to analyse and interpret complex information
• Recognise the importance of support, development and motivation particularly with a volunteer workforce
• Ability to give and receive feedback constructively and sensitively
• Effective and supportive team player
• Ability to juggle priorities and make decisions
• Flexible approach and ‘can do ‘ attitude
• Excellent Communication skills
• Flexibility to travel to other locations within West Sussex

Citizens Advice experience is not a requirement for this post although an understanding of the service and relevant advice experience is desirable.

Closing date: Noon on Wednesday 18th October 2017

Interviews: Friday 20th October 2017

Please note this is not a WSCC post, it is being advertised on behalf of our partner organisation. Please only apply on the partner's direct website as we are unable to accept applications via the WSCC website.