Permanent, Full time Based in Chichester 37 hours per week

We have an exciting opportunity for a Customer Service Team Leader within HR Shared Services. We are looking for a dynamic individual who will take ownership of the customer journey and continually look for ways to make improvements. This is a high profile role, and you will be required to represent our organisation and ensure relationships with our partners are established and fostered. You will be responsible for a small team and will be required to develop a highly skilled, diverse and motivated team to meet the needs of HR Shared Services. As this role is centred on Customer Service, you are required to analyse and provide commentary on complaint data and trends relating to volumes and quality monitoring. If you would like to apply, your application should consist of a personal statement of not more than two sides of A4, setting out how you meet the required skills for the role together with your curriculum vitae and should be sent by email by 5.00 pm on Friday 28st July 2017. Please note this is not a WSCC post, it is being advertised on behalf of our partner organisation. Please only apply on the partner's direct website as we are unable to accept applications via the WSCC website.