Customer Experience Digital Project Manager – CRS00084 Salary 43,421 - 47,507 per annum Fixed Term to September 2017, Full time 37 hours per week Based in Chichester Interview date: week commencing 6th March 2017 If you are a WSCC employee applying for this post as a secondment opportunity please seek approval from your line manager before applying.

This is an exciting opportunity to join West Sussex County Council and be at the heart of delivering excellent customer services which are modern, joined up, easy to find and easy to use.

The council has strong ambitions to improve the customer experience and deliver the Channel Strategy and IT Strategy which moves West Sussex closer to being a Digital Council. The Customer Experience Digital Project Manager will work within a collaborative team responsible for implementing components of a technology platform. The role will also be a key player in identifying and delivering the Council’s digital innovation for customer service and channel shift.

We are looking for a self-motivated and passionate project manager with experience of digital projects. You will have a strong understanding of the needs of customers and how technology can enable a positive customer experience. With current knowledge of the digital agenda you will demonstrate commitment to innovation in processes and outcomes and a track record of making things happen.  Above all, you will need to show that you are passionate about making it easy for our customers to interact with public services in West Sussex.

You will have excellent communication and  interpersonal skills; awareness of IT software development methods; a track record in managing suppliers and securing expert input when required; and the ability to confidentially and credibly challenge the status quo.

The role is currently being offered as a fixed term to September 2017 with the possibility of extension

To arrange an informal discussion about the role please contact Rachel Conway