Quality and Audit (Claims), Sussex or Kent based. £21,000 plus excellent benefits.

Working within a growing claims department, you will contribute to the claims business plan through the quality auditing of AD claims handlers.
Independently managing the identification of trends and development needs for handlers through completed quality audits and reviews.

Deliver against agreed objectives, KPI`s and SLA`s in order to carry out responsibilities and meet agreed service and performance targets.
Ensure claims are handled within set guidelines and objectives.
Maintain detailed knowledge of claims handling practice.
Ensure compliance to company reserving and payment philosophy.
Assisting in authorising cheques in an accurate and timely manner, maintaining volume and cheque return data.
Know, understand and apply the principles of TCF, and report any potential area of risk to the Technical Supervisor and Claims Manager.
Be conversant with financial implications of claim reserving and settlements. Identify, resolve and monitor any areas of weakness or inconsistencies.
Complete ad hoc audits on team members where required in addition to the Team Leader audits and provide the relevant information to Team Leaders to enable them to put development plans in place to address training needs.
Complete adhoc department audits as required.
Deliver general and bespoke training as required.
Be able to understand and guide handlers with Standard AD claims in line with claims practices, procedures and philosophies.
Maintain existing MI Databases to report on trends and analyse results of audits and reviews.
Production of post audit reports.

To apply you'll have;
Experience working in a similar role within Motor claims.
Demonstrate excellent communication and organisational skills.
Be customer driven and focused.
Possess excellent report writing skills.

For further details on this and many other great opportunities within the insurance market, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].