We are seeking a Service Co-ordinator (Process Development) to join the SIZ Team. This is an exciting opportunity to be involved in a high quality, customer focused team where we provide a reception service and 'one-stop-shop' for all enquires for students, staff and visitors at the University of Chichester.

The post holder will support the Service Advisors in dealing with students, internal staff and external contacts who ask for service or require information, creating a positive image of the University by being responsive and prompt in responding to requests.  You will also be the escalation point for all customer queries.

You will be responsible for supporting and developing a team of Service Advisors across both campuses and this will involve taking responsibility for all HR matters ensuring that all aspects of staff management are effectively carried out.

You will possess excellent interpersonal skills and must demonstrate the ability to communicate a wide range of information to staff, students and visitors. You must have experience of managing and motivating staff in the delivery of a high quality service, with a desire to work as part of a cohesive team.

A strong commitment to customer service, enthusiasm to learn new skills and excellent attention to detail are essential.  Having a broad understanding of student-related services offered in a Higher Education environment would be an advantage. Confidence in using and troubleshooting a variety of IT hardware and software is essential to be successful in this role.  This post will include participating in a working pattern that includes regular evening and occasional weekend work.

The Support and Information Zone provides a high quality enquiry handling service or 'one-stop-shop' for students, staff and visitors.  The post holder will support the Service Advisors in dealing with internal and external contacts who ask for service or require information, creating a positive image of the University by being responsive and prompt in responding to requests.  Reporting to the Head of Support and Customer Experience, the Service Co-ordinator (Process Development) will be responsible for co-ordinating and managing a number of Service Advisors across both campuses.

The post holder will support the service by taking responsibility for the processes and procedures across the Support and Information Zone function and their relationship with supporting specialist teams, in order to ensure that service to students, staff and other users is delivered in a consistent and effectively-managed manner, in line with all relevant service level agreements.

The Service Co-ordinator (Process Development) will act as an escalation point for customer queries on the SIZ and supporting specialist services, liaising closely with heads of academic and professional services as required.   The post holder will advise on and support the continuous enhancement and development of the service provided in close liaison with the Head of Support and Customer Experience.