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Key Responsibilities:
• Being responsible for the experience of all new clients joining FTT. This will specifically involve telling the clients how our system works, why we are different than other brokers and building trust and rapport with the client so they use our service.
• Using digital media (Google, Facebook, Bebo, Twitter, MySpace, Blogs, etc) to increase awareness of FTT and its services.
• Converting newly registered clients into active dealing clients.
• Remain in constant communication with clients and attend to all customer requirements.
• Maintaining the customer contact database – ensuring it is up to date and accurate.
• Answering and resolving customer queries by phone and email.
• Liaising with other members of the team to troubleshoot and resolve client/prospective client enquiries.
• Outbound phone work to proactively contact our clients to inform them about new products and services as required.
• Any other administrative/support tasks as required.
• Infrequent email coverage for Out of Hours client needs

Requirements:
• A strong understanding of Digital Media and how to deliver a message in this environment
• A creativity for seeing opportunities for promotion of our business and values
• The ability to craft a succinct and clear message via all channels
• You strongly believe 'good enough is never good enough'
• Gets satisfaction from making a difference and exceeding customer expectations and willing to go the extra mile
• Open and honest team player
• Excellent eye for detail and accuracy
• Disciplined, organised and thorough
• Able to be flexible and to thrive in a hardworking team
• A keen problem solver with the ability and willingness to take ownership & resolve issues
• Strong communication skills
• Ability to challenge ideas and ask questions
• Demonstrates proactively and responsibility
• Trusted and reliable
• Adaptable

Qualifications:
• Would desirably have a degree or other further education qualification.
• Minimum of 2 A Levels or equivalent.
• Minimum GCSE educated with grades A-C in all subjects incl. English and Maths.
• Be able to demonstrate the key skills listed above

• Company Information:
• FTT Global uses the smartest technology in the industry to make exchanging currencies and sending international payments fast, easy, cheap and secure.
• We are the first and still the best at delivering no nonsense international payments and transparent pricing. Just a simple to use online system, professional and courteous Support staff and the best real rates in the market.
• We are looking for people who...
• Make a positive difference to everything they get involved in
• Enjoy real ownership and empowerment
• Relish a challenge
• Are committed to reaching a goal and take ownership of their part in achieving that goal
• Enjoy working with the latest technologies, testing out new methodologies and innovative marketing and software tools.
• See feedback as a tool for improvement, not as a criticism